CEOs Who Are Transforming Customer Experience
Drew French, President and Founder of Your Pie, discussed the importance of the customer experience with Forbes contributor, Robert Reiss. “Having the best product in the category doesn’t matter if your customer experience is not of equal caliber. At Your Pie, maintaining consistent operational outputs is the first step, and we build upon that by learning our customers’ names, making a second table touch and providing an experience that creates a shareable moment.” explained French.
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